The Travel Broker Group Inc., a travel agency located in Kingston, ON, terminated its registration under the Travel Industry Act, 2002 effective April 18, 2023, according to the Travel Industry Council of Ontario (TICO).
The Travel Broker Group Inc. specialized in custom tours and group tours for women.
TICO has released a Closure Advisory for those impacted by the news.
Consumers with bookings: consumers who purchased travel services from The Travel Broker Group Inc. and who are in possession of their airline tickets are asked to contact the airline(s) involved to confirm their travel arrangements. This includes consumers who began their travel prior to the closure of the travel agency and who may still be in destination.
Who can file
Who can file a claim with the Ontario Travel Industry Compensation Fund:
Standard Claims: Consumers who have not travelled and/or have unredeemed future travel credits and/or an outstanding refund:
Consumers who purchased future travel services from The Travel Broker Group Inc. and who do not have confirmed bookings, or have not received a refund for cancelled travel services, including due to the pandemic, or are holding unredeemed future travel credits may request a claim form here or by contacting TICO at 1-888-451-8426 or (905) 624-6241 or [email protected].
Trip Completion Claims: Consumers who began their travel services prior to April 18, 2023, and are in destination.
Consumers who incurred expenses in destination (transportation, accommodation and meals) to complete their travel plans due to travel services not provided as a result of the closure of The Travel Broker Group Inc. may have an eligible Trip Completion Claim.
Consumers may request a claim form here or by contacting TICO at 1-888-451-8426 or (905) 624-6241 or [email protected].
Note that there is a legislated six-month filing deadline for claims on the Compensation Fund. The filing deadline date is October 19, 2023.
Claims received by TICO after the filing deadline will not be valid.
Comp. Fund claims
Filing a claim against the Compensation Fund:
Note that the legislation requires claimants to explore all other possible options for reimbursement as part of the claims process.
Claimants who paid by credit card and who were charged by The Travel Broker Group Inc. for their travel services not provided, are required to do the following:
Contact your credit card company and dispute The Travel Broker Group Inc. charge and request a refund (credit/reversal of the charge on their account).
If your credit card company refuses to provide you with a credit refund, you will be required to obtain a letter from the credit card company stating that a credit refund will not be provided.
The letter from the credit card company must be submitted with your claim against the Compensation Fund.
If you are unable to obtain a refund (chargeback) from your credit card company or obtain all the documentation required to substantiate your claim in a timely manner, please submit your claim form to TICO prior to the filing deadline date.
Any additional documentation that is required to complete the claim can be sent to TICO when it is obtained.
Those with questions or require clarification after reviewing this Closure Advisory, please contact TICO.
“We can review your circumstances and offer guidance on whether you may have an eligible claim against the Compensation Fund and whether your travel services are still available to be received,” TICO says.